This Privacy Policy explains how LMH BACKYARD BUZZ LLC collects, uses, stores, shares and protects information when you visit our website, contact our studio, request a habitat survey, or work with us on backyard pollinator habitat and hive monitoring services. We have written it in plain language on purpose, because a policy nobody can read protects nobody. This Policy applies to our website at lmhbackyardbuzz.lol and to the professional services we provide from our studio in Salt Lake City.
LMH BACKYARD BUZZ LLC is a backyard observation hive studio and a computer integrated systems design practice. In the course of that work we receive a small amount of personal information, mostly the details you choose to share when you ask about a service, book a visit, or send us a message. We treat that information carefully and we do not sell it. The sections below describe exactly what we gather, why we gather it, how long we keep it, and the choices you have at every stage.
1. Who We Are
LMH BACKYARD BUZZ LLC is the data controller responsible for the personal information described in this Policy. We are a limited liability company registered in the United States and we operate a backyard pollinator habitat and hive monitoring studio. Our registered address is 6279 S Westridge St, Salt Lake City - 84107-7759, United States (US). You can reach us by email at admin@lmhbackyardbuzz.lol or by telephone at +19206752782.
The developer behind this website and the studio services described here is LMH Backyard Buzz, which is our operating identity. When this Policy refers to the Company, we, us or our, it means LMH BACKYARD BUZZ LLC. When it refers to you, it means any person who visits our website, sends us a message, requests information, or engages our services.
We are a small practice. We do not run a large advertising platform, we do not build detailed behavioral profiles, and we do not buy or sell personal information. Our interest in your information is narrow and practical: we need enough detail to answer your questions, plan a visit, deliver our services, and keep the business running lawfully.
2. Scope of This Policy
This Policy covers personal information that we process through our website, through email and telephone contact, through our contact form, and through the habitat and hive monitoring services we deliver. It does not cover information that third parties collect through their own websites or applications, even where we link to them. It also does not cover information that you share with us in a context where a different privacy notice is presented.
If you are an employee, contractor or applicant, separate notices may apply to information collected for employment or engagement purposes. This Policy concerns visitors, prospective clients, current clients, workshop attendees and members of the public who interact with our studio.
By using our website or contacting us, you acknowledge that you have read this Policy. Where the law requires consent for a specific processing activity, we will ask for that consent separately and clearly, and you may withdraw it at any time.
3. Information We Collect
We collect several categories of information, always limited to what is reasonably necessary for the purpose at hand. The categories are set out below and we do not collect more than we need.
Information you provide directly
- Your name, so that we can address you correctly and keep our records straight.
- Your email address, so that we can reply to your message and send service updates you have asked for.
- Your telephone number, where you choose to share it, so that we can discuss scheduling or a swarm call.
- Your property address or general location, when you request a survey or a service visit, so that we can plan the work.
- The subject and content of your message, including any details you choose to tell us about your garden, your hives or your goals.
- Records of our correspondence, appointments and service history, so that the relationship is documented and consistent.
Information collected automatically
- Basic technical information such as browser type and general device category, which helps us keep the website working on many screens.
- Standard server log information such as the pages requested and the time of the request, used for security and reliability.
- Aggregate, non-identifying statistics about how visitors move through the site, which help us improve the content and layout.
Information we do not seek
We ask that you do not send us sensitive personal information, such as health details, financial account numbers, government identification numbers or precise payment credentials, through the contact form or by ordinary email. We do not request these details and we do not need them to answer a question or plan a garden visit.
4. How We Collect Information
Most of the information we hold comes straight from you. When you fill in the contact form on our website, send an email to admin@lmhbackyardbuzz.lol, or call +19206752782, you are choosing to share details with us. When we visit your property for a survey or a service appointment, we record the practical notes needed to do the work.
A smaller amount of information is collected automatically when you browse the website, through the ordinary operation of web servers and, where used, basic analytics tools. We do not use invasive tracking, and we do not attempt to identify individual visitors from aggregate statistics.
In some cases we may receive information about you from a third party, for example where a neighbor recommends our services and provides your contact details with your permission, or where a workshop host shares an attendance list. When that happens, we treat the information under this Policy just as if you had given it to us directly.
5. Why We Use Information
We use personal information for a defined set of purposes, each connected to the services we provide or to the lawful operation of our business.
- To respond to your questions, requests and enquiries, and to provide the information you ask for.
- To plan, schedule and deliver habitat design, monitoring, installation, care, relocation and workshop services.
- To prepare quotes, statements of work and service records.
- To communicate about appointments, seasonal reminders and follow-up that relate to work you have requested.
- To maintain accurate business records, including a ledger of the services delivered to each property.
- To keep the website secure, reliable and functional, and to fix problems when they arise.
- To understand in aggregate how the website is used so that we can improve it.
- To comply with legal obligations, resolve disputes and enforce our agreements.
We do not use your information for automated decision making that produces legal effects concerning you, and we do not use it to build advertising profiles for sale to others.
6. Legal Bases for Processing
Where data protection law requires us to identify a lawful basis for processing, we rely on the following bases. First, we process information to perform a contract or to take steps at your request before entering a contract, which covers the delivery of services you have engaged us to provide. Second, we process information on the basis of our legitimate interests in running a small professional practice, responding to enquiries and improving our website, balanced against your rights and expectations. Third, we process information to comply with legal obligations that apply to us. Fourth, where none of the above applies, we may rely on your consent, which you may withdraw at any time.
Where we rely on legitimate interests, we consider whether the processing is necessary, whether it is proportionate, and whether it would be within your reasonable expectations. We do not treat legitimate interests as a blanket permission to use information for any purpose we happen to find convenient.
8. Hive Monitoring and Sensor Data
Our hive health monitoring systems use small sensors to record conditions inside and around a hive, such as temperature, humidity and weight. This sensor data concerns the hive and its environment, not you as a person. We treat that data as operational information rather than personal information, and we use it to advise you about colony health and to keep our service records complete.
If a monitoring device is connected to a network in your home or business, the readings may pass through that network, and any account or contact details associated with the device are handled under this Policy. We keep the technology simple and we do not use hive sensors to observe people. We do not activate cameras or microphones, and we do not gather information about household activity beyond the hive readings themselves.
Where sensor data is displayed in a shared ledger or report, we present it in a form that is useful to you and does not expose unrelated personal details. You may ask us to stop collecting sensor data at any time by ending the relevant monitoring service.
10. Service Providers and Processors
Like most small organizations, we rely on a handful of trusted providers to keep the studio running. These may include a web host that serves this website, an email provider that handles messages to and from admin@lmhbackyardbuzz.lol, and tools for scheduling or record keeping. Each provider processes information only on our instructions and only for the purposes we have set.
We choose providers with reasonable security practices and we review them periodically. Where a provider processes information on our behalf, we require appropriate safeguards, including confidentiality commitments and limits on further use. If a provider is located in another country, we take steps to ensure that any transfer of information is protected by suitable legal mechanisms.
11. How Long We Keep Information
We keep personal information only for as long as it serves the purpose for which it was collected, and then we delete or anonymize it. Retention periods vary according to the type of information and the context, as described below.
- Enquiries that do not lead to work are kept for a reasonable period so that we can follow up, after which they are deleted.
- Client and service records are kept for the duration of the relationship and for a period afterward to handle warranty, accounting and legal needs.
- Financial and tax records are kept for the period required by applicable law.
- Website server logs are kept for a short period for security and troubleshooting, then rotated and deleted.
- Sensor and ledger data are kept while the monitoring service is active and for a short review period afterward, unless you ask us to delete them sooner.
When a retention period ends, we remove the information from active systems and, where feasible, from backups as those backups cycle out of use.
12. How We Protect Information
We take reasonable technical and organizational measures to protect personal information against loss, misuse and unauthorized access. These measures include limiting access to the information to those who need it, using reputable service providers, protecting accounts with strong credentials, and keeping our systems updated.
No method of transmission or storage is perfectly secure. We cannot promise absolute security, and we encourage you to avoid sending sensitive information through ordinary email or the contact form. If we become aware of a breach that affects your personal information, we will notify you and any relevant authority as required by law.
You also play a role in security. Please keep your own devices and accounts protected, and let us know promptly if you believe that your interaction with us has been compromised in any way.
13. Your Rights and Choices
Depending on where you live, you may have a number of rights concerning your personal information. We honor these rights for everyone who contacts us, regardless of location, because it is the right way to run a studio.
- The right to know what information we hold about you and to request a copy.
- The right to ask us to correct information that is inaccurate or incomplete.
- The right to ask us to delete information that we no longer need or that we hold without a proper basis.
- The right to object to or restrict certain processing, including processing based on legitimate interests.
- The right to withdraw consent where processing is based on consent.
- The right to ask for a portable copy of information you provided, in a common format.
- The right not to be discriminated against for exercising your rights.
To exercise any of these rights, contact us at admin@lmhbackyardbuzz.lol or call +19206752782. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. If you are not satisfied with our response, you may have the right to complain to a supervisory authority in your region.
14. Privacy for Children
This website and our services are directed at adults and households, not at children. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that a child has provided personal information to us, please contact us at admin@lmhbackyardbuzz.lol and we will delete the information promptly.
Our community pollinator workshops may occasionally include younger participants when a school or community group arranges them. In those cases, any information is handled through the organizing group and under the supervision of responsible adults, and we do not gather more detail than is needed to run the session safely.
15. Third Party Links
Our website may contain links to other websites, resources or organizations, for example a plant reference, a native bee guide or a community group. Those websites are governed by their own privacy practices, and we are not responsible for the information they collect or how they use it.
We encourage you to read the privacy notice of any website you visit after leaving ours. A link from our studio does not imply that we endorse or control the practices of the destination site.
16. International Visitors
Our studio operates in the United States, and our website may be accessed from other countries. If you visit from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your home jurisdiction.
Where information is transferred across borders, we take reasonable steps to ensure that it receives an appropriate level of protection, using recognized legal mechanisms and contractual safeguards where required. If you have questions about cross-border processing, please contact us and we will explain how your information is handled.
17. Notices for Specific Regions
Residents of certain regions, including California, may have additional rights under local privacy law. These may include the right to know the categories of personal information collected and the purposes for which it is used, the right to request deletion, and the right to correct inaccurate information. We do not sell personal information and we do not share it for cross-context behavioral advertising as those terms are defined in the relevant laws.
If you are a resident of a region with specific privacy rights, you may exercise them by contacting us at admin@lmhbackyardbuzz.lol or by calling +19206752782. We will not require you to create an account to make a request, and we will verify your request using information we already hold rather than asking for excessive new detail.
18. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, our services or the law. When we make a material change, we will revise the date at the top of the page and, where appropriate, provide a clearer notice on the website or by email to those who have asked to hear from us.
We encourage you to review this Policy periodically so that you always know how we handle information. Continued use of the website or our services after a change takes effect indicates that you accept the updated Policy. If you do not agree with a change, you may contact us to discuss your options or ask that we stop using your information where the law allows.
19. How to Contact Us
If you have questions about this Policy, wish to exercise a right, or want to raise a concern about how we handle information, please reach out. We welcome the conversation and we will treat your request seriously.
LMH BACKYARD BUZZ LLC
6279 S Westridge St
Salt Lake City - 84107-7759
United States (US)
Email: admin@lmhbackyardbuzz.lol
Phone: +19206752782
Because we are a small studio, a message by email is usually the fastest way to reach us, and we aim to reply to every privacy question promptly. Thank you for taking the time to read this Policy and for trusting our garden studio with your information.